We obtain information about you when you use our Platform, for
i. when you become a registered user as either a Traveller ;
ii when you communicate with us or submit information to us.
iii details of your use of our Platform including time,
traffic data, communication data, location data, your IP address
and your browser type and operating system.
iv We may also collect and aggregate information about your
computer for system administration and website analytics. This
is statistical data about our users’ browsing actions and
patterns and does not identify any individual.
We may obtain information about your general internet usage by
placing certain bits of information called "cookies" in your web
browser software or the hard drive of your computer. Some of the
cookies we use are essential for our Voomsway Platform to
operate. The personal information we collect might include:
1. Identity Data.
2. Contact Data
3. Financial Data
4. Transaction Data (includes details about payments to and from
you and other details of services you have paid for and require
5. Technical Data (includes internet protocol (IP) address,
login data, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system
and platform and other technology on devices used to access the
Partner Booking Platform).
6. Profile Data (includes username and password, trips made by
7. Usage Data (includes information about how you use the
Platform and our Services).
Use of your Personal Information
and as permitted by applicable laws, including in circumstances
where it is necessary:
i to supply products or services requested by or for you;
ii for compliance with a legal obligation to which we are a
iii to pursue our legitimate interests;
iv or where you have given us your express consent.
We may also use your information in order to:
1. ensure that content from our Platform is presented in the
most effective manner for you and for your computer;
2. carry out our obligations arising from our agreement with you
as a traveller ;
3. provide you with information, or services that you request
from us in your capacity as the traveller;
4. Notify you about changes to the Platform or to our products
5. for our internal business record keeping, tax, accounting and
6. to carry out identity and credit checks in relation to the
operation of the Company; and
7. in connection with any legal and regulatory matters that we
need to deal with.
We will only retain your personal information for as long as
necessary to fulfil the purposes we collected it for.
Financial/Payment information and Data
This applies to all financial/payment data collected by or
submitted to the website. The Website will only collect
financial/payment information and data voluntarily provided by
customers, and will only use that information for the specific
financial/payment purposes for which it was provided and
authorised. We will keep this information strictly confidential
unless required by law, or with the permission of the customer.
Web servers will collect web session data used to analyze site
trends and gather broad demographic data. The website may have
links to other third party payment system websites used for
payment transactions. These third party sites may collect
Customers financial/payment information and Identification data
through the use of forms or cookies. Customers are expected to
review the privacy policies of all third party websites outside
our control for their policies on Customer financial/payment
information data. We provide security measures to protect
Customer financial/payment information data under its control.
Access to such information and data is limited to only employees
that need to access for work purposes. see more on security.
Change of purpose
We will only use your personal information for the purposes for
which we collected it, unless we reasonably consider that we
need to use it for another reason and that reason is compatible
with the original purpose. If we need to use your personal
information for an unrelated purpose, we will notify you and we
will explain the legal basis which allows us to do so. Please
note that we may process your personal information without your
knowledge or consent, in compliance with the above rules, where
this is required or permitted by law.
We will share your personal information with third parties where
required by law, where it is necessary to administer our
relationship with you or where we have another legitimate
interest in doing so. Where permitted by the provisions of
applicable law, we may share such information from time to time
with the following third parties: • Our other group companies
including the employees, directors and managers of those
companies who have a need to access your personal information in
carrying out their responsibilities. Third party service
providers who provide administration, logistics or other
services to us which are relevant to the services which we
provide to you or who otherwise assist us in conducting our
business, such as printers, storage facilities, communications
software, data hosting, call centre operations, and email
management services. All our third party service providers are
required to take appropriate security measures to protect your
personal information. If a change happens to our business, then
the new owners may use your personal data in the same way as set
personal information with a regulator or to otherwise comply
with the law. This includes exchanging information with other
companies and organisations for the purposes of fraud prevention
and credit risk reduction.
We have appropriate security measures in place to protect
against the accidental loss, misuse, access and/or alteration of
the information you provide. In addition, we limit access to
your personal information to those employees, agents,
contractors and other third parties. They will only process your
personal information on our instructions and they are subject to
a duty of confidentiality. Further, when you provide financial
information to us, such as credit card details, your data is
automatically processed and stored on our secure server.
Rights of Correction
You have a duty to inform us of changes, it is important that
your personal information is accurate and current. Please keep
us informed of any changes to your personal information of which
we need to be made aware.
Right to Withdraw Consent
If there are any circumstances where you may have provided your
consent to the collection, processing and transfer of your
personal information for a specific purpose (for example, in
relation to direct marketing that you have subscribed and you
would like to receive from us), you have the right to withdraw
your consent for that specific purpose. You can exercise this
option at any time by contacting us. Once we have received your
notification that you have withdrawn your consent, we will no
longer process your information for the purpose or purposes for
which you originally agreed, unless we have another legitimate
basis for doing so in law.
be posted on this webpage. For enquiries contact us via